Frequently asked questions

Yes. Upgrades apply right away; downgrades apply from your next billing month.

Proofreading beyond what your plan includes is billed at the end of the month, at your plan's per-sheet price.

One sheet is 40,000 characters including spaces, roughly 22-25 pages of text with average formatting. Billing is based on characters!

Yes, we provide a 10-day free trial. No credit card required to get started.

The system can work with files in PDF or DOCX format!

We test Punktum mostly on Hungarian texts, but all of its features work well in other languages too.

When adding team members, three types of permissions can be set: owner, editor, or viewer. Editor permission provides full access to all Punktum functions: proofreading, index creation, AI assistant, writing and managing comments. Viewer permission only allows reading and commenting. Owner permission also counts as editor permission!

Your team members, each with the permissions you gave them. Punktum is built and run by the company's owners (Team); we have no subcontractors or outside developers. We only look into your documents with your explicit consent, and that access is logged. When you report a bug, you decide whether to send a screenshot of the document.

No. Neither we nor our AI partners use the texts you upload to train or improve models. Our AI partners are bound to this by contract.

To process it, the manuscript's text is sent to the AI provider in parts, under an enterprise agreement. The provider doesn't store it: it only has the text while processing it, and nothing is kept afterwards.

In data centers inside the European Union. Where one of our providers also handles data outside the EU (for example, for payments), contracts that meet EU data protection rules protect it. See the Privacy Policy for details.

Yes, both in transit and at rest. The encryption keys are managed by our cloud provider's key management system; not even we can access them directly.

Deleted data is removed from the live system right away, and permanently from backups within 30 days. We can confirm the deletion in writing on request.

Yes. You can download your documents with their comments as an annotated PDF or DOCX at any time, and the index as Word or plain text. If you need all your data, we export it in a machine-readable format on request.

Only about how the app is used, for example how often each feature is used. We don't collect file names, titles or manuscript content, and no such data goes to analytics providers.

If we detect a breach, we notify the data protection authority without undue delay and within 72 hours at the latest, and the people affected too if it poses a high risk.